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Acceptable Use Policy

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1. Purpose and Scope

This Acceptable Use Policy (the “Policy”) governs all use of the Snap VPN application, the Snap VPN virtual private network service, and any related infrastructure (collectively, the “Service”). The Policy is incorporated by reference into the Terms of Service. A violation of this Policy is a material breach of the Terms of Service.

The Service is designed for lawful personal use. Snap VPN does not monitor user traffic and does not retain records of user activity, as described in the Privacy Policy. The absence of monitoring does not authorize use of the Service for activities that violate this Policy or applicable law.

2. Prohibited Activities

The User must not use the Service, and must not permit any other person to use the Service, for any of the following purposes:

2.1 Activities That Violate Law

  • Any activity that violates the law of the United States, the law of the User's jurisdiction of residence, the law of the jurisdiction in which the selected Snap VPN server is located, or the law of any jurisdiction to which the User's traffic is destined.
  • Use of the Service by any person who is the subject of sanctions administered by the Office of Foreign Assets Control of the United States Department of the Treasury, by any person located in or ordinarily resident in a comprehensively sanctioned jurisdiction (including Cuba, Iran, North Korea, Syria, and the Russian-occupied regions of Crimea, Donetsk, and Luhansk), or by any person whose use would otherwise violate United States or other applicable export-control or sanctions law.
  • Any activity prohibited by the Computer Fraud and Abuse Act (18 U.S.C. § 1030), including unauthorized access to a computer system, exceeding authorized access, and trafficking in passwords or credentials.
  • Any activity prohibited by the CAN-SPAM Act (15 U.S.C. §§ 7701–7713) or the Telephone Consumer Protection Act (47 U.S.C. § 227), including the transmission of unsolicited bulk commercial email, the use of false or misleading headers or subject lines, and the placement of unsolicited autodialed or prerecorded calls or text messages.
  • Wire fraud (18 U.S.C. § 1343), mail fraud (18 U.S.C. § 1341), identity theft (18 U.S.C. § 1028), or any other fraudulent activity.

2.2 Child Sexual Abuse Material and Exploitation

  • The advertisement, transmission, storage, distribution, possession, production, or solicitation of child sexual abuse material (“CSAM”), or any other activity prohibited by 18 U.S.C. §§ 2251, 2251A, 2252, 2252A, 2252B, or 2260, by § 1591 where a minor is involved, or by § 2422(b). In accordance with 18 U.S.C. § 2258A, Snap VPN reports apparent violations of those statutes to the National Center for Missing and Exploited Children (NCMEC) where Snap VPN obtains actual knowledge.
  • Any other activity that exploits, endangers, or sexualizes a minor.

2.3 Network Abuse

  • Unauthorized scanning, probing, or testing of networks or systems belonging to any third party.
  • The launching or facilitation of denial-of-service attacks, distributed denial-of-service attacks, amplification attacks, reflection attacks, or any other intentional disruption of network availability.
  • The hosting, transmission, or distribution of malicious software, including viruses, worms, trojans, ransomware, spyware, rootkits, cryptominers installed without authorization, and command-and-control infrastructure.
  • Phishing, credential harvesting, credential stuffing, automated account creation, payment-card testing, or any other deceptive activity intended to obtain credentials, payment information, or personal information without authorization.
  • Any activity that interferes with the operation of the Service, that imposes a disproportionate load on Snap VPN infrastructure, or that circumvents technical limits.

2.4 Intellectual Property and Privacy of Others

  • The transmission, reproduction, distribution, public performance, or public display of material that infringes a copyright, trademark, patent, trade secret, right of publicity, or any other intellectual-property right of a third party.
  • The transmission or publication of information that violates a third party's right to privacy, including non-consensual sharing of intimate images, doxxing, and the disclosure of personally identifying information without authorization.

2.5 Harassment, Threats, and Violent Content

  • Harassment, stalking, threats, or intimidation directed at any person.
  • Incitement of violence, the advocacy of imminent lawless action, or the promotion of terrorism or terrorist organizations.
  • The transmission of content that a reasonable person would find threatening or harassing.

2.6 Misuse of the Service

  • The sale, resale, rental, lease, sublicense, redistribution, or other commercial exploitation of access to the Service.
  • The sharing of subscription credentials beyond the device limits permitted by the Apple App Store subscription terms.
  • The use of the Service as a transit network for a commercial product or service operated by the User without prior written authorization from Snap VPN.
  • The use of automated tools (including bots, scrapers, and crawlers) in a manner that violates the terms of service of a third-party site or that imposes a disproportionate load on a third party.
  • Any attempt to reverse engineer, decompile, disassemble, circumvent, or interfere with the security mechanisms of the Service or of any third party.

3. Reporting Network Abuse

Reports of network abuse originating from a Snap VPN egress address may be submitted to [email protected]. To enable an effective response, abuse reports should include, at minimum, the destination IP address, the source IP address (which will correspond to a Snap VPN egress address), the UTC timestamp of the activity (with timezone), the protocol and port, a concise description of the conduct, and any supporting log evidence. Snap VPN aims to acknowledge actionable abuse reports within two (2) business days and to take appropriate measures within seven (7) business days, subject to operational constraints and to the limitations described in Section 4.

4. Enforcement

The Service is engineered not to retain records of user activity, as described in the Privacy Policy. As a consequence, when Snap VPN receives a report of abuse, the technical measures available are limited to prospective measures, including the suspension or termination of the subscription entitlement, the receipt, the device authorization, or any other available indicator associated with the apparent violator, where such identification is technically possible; the suspension of access from the affected egress address; and the filtering or rate-limiting of the relevant traffic class at the affected server.

Snap VPN reserves the right, at its discretion, to investigate suspected violations, to cooperate with law-enforcement authorities in response to valid legal process, and to suspend or terminate access to the Service immediately and without prior notice where Snap VPN reasonably believes that continued access poses a risk to other users, to Snap VPN, or to a third party.

Repeat violations of intellectual-property rights are addressed under the repeat-infringer policy of 17 U.S.C. § 512(i). A User identified as a repeat infringer may have the User's access terminated.

5. Cooperation with Lawful Process

Snap VPN responds only to legal process that is valid under applicable law. The records that Snap VPN can produce in response to such process are limited to the categories of information described in Section 3 of the Privacy Policy. Where required by 18 U.S.C. § 2258A or by other applicable mandatory-reporting law, Snap VPN files reports with the appropriate authorities. Snap VPN does not voluntarily disclose information to any government entity except as permitted by 18 U.S.C. § 2702 or where there is a good-faith belief that an emergency involving imminent danger of death or serious physical injury to any person requires disclosure.

6. Consequences of Violation

A violation of this Policy may result in any combination of the following:

  • A warning, where the violation is minor and the User is cooperative.
  • Suspension of access to the Service for a defined period.
  • Permanent termination of access to the Service.
  • Forfeiture of any prepaid Subscription fees, to the extent permitted by applicable law.
  • Referral to law-enforcement authorities or other competent regulators.
  • Civil action by Snap VPN or by an affected third party for any harm or expense incurred as a result of the violation.

7. Reservation of Rights

The activities listed in Section 2 are illustrative and not exhaustive. Snap VPN reserves the right to determine, in its reasonable discretion, whether a particular activity is a violation of this Policy, and to update this Policy to address novel or emerging forms of abuse. Material changes to this Policy will be communicated as provided in the Terms of Service.

8. Contact

Reports of network abuse may be submitted to [email protected]. General inquiries may be directed to [email protected]. Additional contact information is listed on the contact page.

9. Entity Information

The Snap VPN service is operated by Arct Technology LLC, a Wyoming limited liability company.

Registered office: 30 N Gould St Ste R, Sheridan, WY 82801, United States.